Welcome to the Motocaddy Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to reach out to our customer support team.
Product Information
What types of lithium batteries do you offer?
We specialize in high-performance lithium batteries specifically designed for golf trolleys, including 18-hole and 36-hole options to match your playing needs.
Are your electric trolleys compatible with all golf bags?
Our Motocaddy electric trolleys are designed to accommodate most standard golf bags. We also offer a range of compatible golf bags in our collection for optimal performance.
Do you sell replacement parts for trolleys?
Yes, we carry a wide range of replacement parts and accessories including bearings & axles, clutches & gearboxes, controllers, cables & plugs, and battery accessories.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so we cannot guarantee changes once processing has begun.
Shipping & Delivery
Where do you ship?
We ship globally to golf enthusiasts worldwide, excluding Asia and select remote regions due to logistical constraints.
What shipping options are available?
We offer two convenient options: Standard Shipping via DHL or FedEx for $12.95 (10-15 days delivery), and Free Shipping via EMS for orders over $50 (15-25 days delivery).
How long does order processing take?
We process all orders within 1-2 business days before dispatch. You’ll receive tracking information once your order ships.
Do you provide tracking information?
Yes, both Standard and Free Shipping options include tracking so you can monitor your delivery every step of the way.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not satisfied or your item arrives damaged, contact us to initiate a return.
How do I initiate a return?
Please email our support team at [email protected] with your order details and reason for return. We’ll guide you through the process.
Who pays for return shipping?
For items that arrive damaged or defective, we cover return shipping costs. For other returns, customers are responsible for return shipping fees.
Technical Support & Warranty
What if I need help with my electric trolley?
Our team provides technical support for all Motocaddy products. Contact us with your questions, and we’ll help you get back on the course quickly.
Do your products come with warranty?
Yes, our products come with manufacturer warranties. Specific warranty terms vary by product, so please check individual product pages or contact us for details.
Contact Information
How can I contact customer service?
Reach us via email at [email protected] for any questions or concerns. We’re here to help ensure your golfing experience is exceptional.
Where are you located?
Our operations are based at 4556 Steve Hunt Road, Miami Springs, US 33166, from where we ship all orders worldwide.
We hope this FAQ has answered your questions. At Motocaddy Shop, we’re committed to enhancing your golfing experience with premium equipment and reliable service. Happy golfing!
The Motocaddy Shop Team